Philippines staffing research ·
An Observation Protocol for Owner-Decision Wait Time
Measure complete-escalation wait time without blaming either side.
Headline metric: Three-part bounded observation protocol
Question: how long is work paused after a complete decision request reaches an owner?
Method: capture escalation readiness, category, risk, substantive response, and restart time.
Limitation: timestamps do not explain delay; test packets or backups without creating surveillance.
Key stats and source notes
A bounded operating-method review with a question, method, limitation, and decision use.
FAQs
What should a manager verify first?
Verify scope, definitions, source evidence, period, and named reviewer.