Reporting and QA

Work this role can support

• prepare weekly scorecards from named source reports
• check ticket, order, or admin samples against a written standard
• record errors with links to the source work
• prepare a short list of issues that need an owner decision

Controls to set first

• Require a source link for every reported number
• Record the sample size and review rule for each audit
• Keep policy and performance decisions with the business owner

Practical launch plan

1. Choose the few numbers and checks that affect a real decision
2. Build one sample report from a completed week
3. Review disputed findings together before using the scorecard